Your feedback is important to us - please let us know things you are happy about, things the Eating Disorder Service could improve on and any problems/concerns you may have. We value your feedback in our process of learning and improving our service.

Contact us on:

• Reception 0300 555 1216
• Fax no. 0300 300 1940
• EDS Email: eating.disorder@nelft.nhs.uk

Please note that we also run a young people’s participation group (for service users aged 12 – 18) to gain further feedback on how we can run our services. Please contact the EDS email or speak to your clinician if you are interested in participating in this group.

We would like to hear from you!
Tell us what you think of our service by completing the relevant short survey.

For young people under 19 and carers

Adults (19+) and carers

 

Our Patient Advice and Liaison Service (PALS)

This service offers confidential advice and support on health-related matters for our NHS trust. They are your first point of contact to help improve the care you are provided through listening to your concerns and suggestions.

This service can take forward any compliments you may wish to make, furthermore, they can provide advice on the NHS complaints procedure and how to get independent help if you wish to make a complaint via the use of an advocate.

This service is operating Monday – Friday (9am – 5pm, not including bank holidays)

You will be able to contact them either by phone or email and these details are:

• Telephone: 0300 300 1711
• Email: nelftpals@nelft.nhs.uk

For more information on the service that PALS provide and how to leave feedback for our service, please go to: Tell us what you think