Library reception desk with computer and seating with the sign Ask Me

Frequently asked questions (FAQs)

I'm trying to access a journal article but I can’t/I get error messages

If you are experiencing trouble accessing journal articles online, the following steps might help:

  • First, check if it is a journal that we are actually subscribed to. Please go to browzine.com and select NELFT as your library. (Public health staff - select "Public health teams in Northeast London, Suffolk and Thurrock") teams in Northeast London, Suffolk, & Thurrock.)
  • If we are not subscribed to your journal but you would like to read the article, send the article reference to us at library@nelft.nhs.uk.
  • Consider installing Libkey Nomad browser extension. (See below.)

If none of this works for you, please contact us. We can arrange a time to meet on Teams, share your screen and trouble shoot the issue.  

What is LibKey Nomad?

Libkey Nomad browser extension gives you fast, one click access to scholarly articles.

I can’t activate my OpenAthens account/I’ve lost the activation email

Contact us at library@nelft.nhs.uk and we can create a new activation code for you.

I’ve forgotten my OpenAthens username and/or password

If you have forgotten your password, you can reset your password on this page. Enter the email address you originally used to register with OpenAthens – in most cases, this will be your @nelft.nhs.uk address (or .gov.uk address for public health staff).

If you still know your password but have forgotten your username, try and use your e-mail address as your username. If this does not work, please contact us at library@nelft.nhs.uk

How do I request an evidence search?

Go to our Request a search page and follow the instructions.

How do I access the BNF and BNFC apps on my mobile device?

The BNF + BNFC app makes it quick and easy to access practical, evidence-based medicines information whenever and wherever you need it. Visit the library of video guides  to help you get the most from the app.