The Enhanced Integrated Crisis Assessment Hub offers a safe and welcoming space for residents to access support and professional help when they are in mental health crisis.

The Hub is a 24/7 therapeutic space where a range of staff support crisis resolution and access to other pathways for those who need additional support.

NELFT residents over the age of 18 can access the hub by calling, walking in, and referrals from other teams who work in primary care or community services.

The core purpose of the Hub is to provide an emergency department diversion for those with urgent mental health needs that do not require acute medical intervention.

It is the Hub for all mental health activity generated by the three local emergency departments at King George Hospital, Queens Hospital and Whipps Cross Hospital and will be aligned with the relevant psychiatric liaison teams. The combined service provides all out of hours liaison activity across the three acute trusts.

As part of its remit it also operates as a ‘walk-in’ emergency assessment service for anyone who may be experiencing a mental health crisis. This service extends to receiving direct referrals from the London Ambulance Service and local police.