Contact us
You can get in touch with us in a number of ways:
Call us
Main switchboard
Calls from a BT landline will be charged at the standard local rate. Calls from other landlines and mobile providers will differ in price.
For press and media enquiries only
Email: press@nelft.nhs.uk
NELFT Patient Advice and Liaison Service (PALS)
Email: nelftpals@nelft.nhs.uk
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.
Thanks and complaints
If you want to make a complaint, or send thanks to a team, service or individual, please email PALS directly nelftpals@nelft.nhs.uk or complete the form below.
Online form: Complete the form here
Freedom of Information requests
Email: foi.foi@nelft.nhs.uk
NHS 111 Option 2 and Mental Health Direct Crisis Lines
If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, you can now contact your local crisis service calling:
111 Option 2 for Mental Health, or Mental Health Direct on 0800 995 1000.
If you currently receive a service from a team at NELFT, such as a local community mental health team or a psychiatrist, then you can make contact with them directly during office hours, Monday to Friday from 9am to 5pm. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.
Write to us:
The West Wing
CEME Centre
Marsh Way
Rainham
RM13 8GQ